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FAQ, Payment Terms, Payment Method

1. How to book?
Send us an email and tell us the following details:
(a) Your travel date or planned travel date
(b) How many person/s in your group
(c) Your budget and what type of trip, e.g. Honeymoon, friends outing, corporate trip, etc..
(d) Special request, e.g. Must visit place, food, etc..
or just simply fill up our travel planning form.

2. Who are we? What type of service do you offer?
Please read this page.

3. What is the booking term?
All reservations and bookings are subject to space availability and confirmation. A deposit of 50% of the total amount shall be paid upon confirmation of package to secure booking and reservation. The balance amount need to be paid one month before departure.

4. How to pay?
After confirmation on the travel itinerary and the package price, you can pay us in cash form, bank transfer through (wire transfer, telegraphic transfer, western union), local banker cheque and bank cheque to our company account number. Credit card is acceptable at surchage of 4% of the total amount via paypal. Invoice will be provided together with finalized itinerary to show the balance of payment.

5. What is the amendment charge?
An administrative charge of 10% based on the total package price will be levied for each amendment request after the confirmation. Any other cost arising from the amendment will be borne by the passenger. No amendment can be made within 14 days prior to departure. A change on the entire tour destination is considered as a cancellation and will be charge according to cancellation policy.

6. What is the cancellation term for ground arrangment?
Summer Planner accept cancellation request under certain circumstances as below. Customer need to write in/ fax in/ email as formal procedure for cancellation to avoid misunderstanding. The said cancellation term fees apply for charges that will apply.

Cancellation received prior to departure date for ground arrangement
(i) More than 30 days - Admin charges of 10% of the total tour price per person
(i) 30 - 15 days - Forfeiture of 50% deposit of tour price per person
(ii) 14 days and below - Forfeiture of 100% of total tour price per person

7. What is the cancellation term for flight ticket?
Cancellation received prior to departure date for flight ticket
Full amount (100%) of airfare will be forfeitured on promotional airfare or low cost air ticket.
For non promotional airfare will subjected to individual airline company terms and conditions + 10% of admin fees.

8. Is our responsible for delay travel program and any loss during travel journey?
No, it is not. Summer Planner act only as agent for hotels, airlines, bus companies, railway, ferry, boat or any other conveyance, and assume no liability for injury, damages, loss, accident, delay or irregularity which may be occasional either by reason or any defect in any vehicle or conveyance or through the act of default of any company or person engaged in conveying the tour members or in carrying out the arrangement of any tour. Summer Planner assumes no responsibility for loss or additional expenses due to any delay or changes in schedules. Summer Planner also reserves the right to decline, accept or retain any person (s) as a member in any tour and to make substitution or changes or withdraw the tour (or any portion thereof) in the interest of tour members, as circumstances demand it and at their sole discretion.

9. Is the price publish on the website applicable for any travel date?
No, It is not. The price may change from time to time without prior notice. Kindly send us an email or call in to confirm the price again.

If you have any other questions. Kindly contact us by email.

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